Privacy Policy
This policy explains how 58th Floor AI processes information for photo-based AI video creation, guest checkout, optional sign-in, digital delivery, payment support, safety and analytics.
Service operator: 58th Floor AI
Last updated: 2026-11-04
Information we process
We process account identifiers including your name and email when you sign in; the portrait photos you choose to upload; the video-generation request, job status and resulting AI video; paid Credits, order references and support correspondence; and operational records such as session identifiers, device information, source attribution and security logs. We do not need your card number or card security code.
How we use information
We use this information to authenticate your account, process your uploaded photos into the requested AI video, provide private video history and download access, grant and reconcile purchased Credits, investigate failed jobs or billing issues, operate abuse and content-safety checks, respond to support or privacy requests, and maintain service security and performance.
Uploaded media and generated output
The service accepts two photos you provide for a fixed two-person studio performance. Seedance 2.5, through our EvoLink API integration, processes the photos and motion reference to render the video. Inputs and results are stored with access controls for task execution and time-limited private delivery. A prepared soundtrack is combined after the silent result is available. Providers may retain processing data under their terms. Uploaded customer media is not automatically made public.
Purchase and payment records
Our one-time video packs are displayed on the Pricing page. Orders are handled through Waffo-hosted checkout and its applicable payment/merchant-of-record arrangements. You enter payment credentials with the hosted payment provider, not in a card form operated by 58th Floor AI; we do not store complete payment card numbers or security codes. We retain the limited order, payment status, entitlement, Credit and refund records necessary to deliver purchases, support customers, prevent fraud and meet applicable obligations. Opening checkout is not proof of payment; Credits are granted only after verified settlement.
Analytics, cookies, and local storage
Necessary cookies and local browser storage support guest sessions, optional sign-in, session security, payment return paths and temporary draft-photo recovery. With applicable consent controls, optional analytics and first-party operational events help us understand site entry sources (such as search or referrals), the upload-to-checkout funnel, errors and abuse. These events do not contain your uploaded image bytes or card details. You can use browser privacy controls and any consent choices presented by the site.
Service providers
58th Floor AI may use third-party services for authentication, infrastructure, analytics, AI models or APIs, storage, and content safety. Product inputs and generated media may be processed by those providers only as reasonably needed to provide, protect, or support the requested service, subject to their applicable terms and privacy practices.
Storage and retention
Uploaded portraits are scheduled for cleanup from our private storage after a task ends; deletion runs asynchronously. Completed video files have a limited private access period and are scheduled for removal after access expires. Browser photo drafts may be retained temporarily for checkout return. Transaction, security, support and dispute records may remain where required or permitted by law; external processors may have their own retention rules. Contact support@58thfloorai.online to request removal of eligible data.
Your data rights and account deletion
Depending on applicable law and location, you may request access, correction or deletion of eligible personal information, request an account deletion review, object to or restrict certain processing, receive data where portability applies, withdraw consent where relevant, or complain to an appropriate authority. Email support@58thfloorai.online with reasonable verification, such as the relevant payment or task reference; no registered account is required. We aim to respond to verified requests within 30 calendar days where applicable, subject to lawful extensions and exceptions.
Security, policy changes, and contact
We use reasonable safeguards to protect information, but no online service can guarantee absolute security. We may update this policy when the product, service providers, or legal requirements change. Privacy questions and data-rights requests can be sent to support@58thfloorai.online.